Our Privacy policy

---

We may collect and process the following types of personal data about you:

• Contact Information: Name, email address, phone number, company name, and postal address. This is typically collected when you fill out a contact form, request a quote, or subscribe to our newsletter.
• Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behaviour and improve our website.
• Communication Data: Any information you provide when you communicate with us via email, phone, or other channels.

• Direct Interactions: When you provide it to us directly, such as by filling out forms on our website or communicating with us.
• Automated Technologies: As you interact with our website, we may automatically collect Usage Data through cookies and similar technologies. (See Section 6 on Cookies).
• Third Parties: We may receive personal data about you from third parties, such as analytics providers (e.g., Google Analytics).

We use your personal data for the following purposes:

• To Provide Services: To respond to your inquiries, provide quotes for our cleaning services, and fulfil our contractual obligations to you.
• To Improve Our Website: To understand how our website is used, identify popular content, and improve user experience and functionality.
• For Marketing: To send you relevant updates, promotional materials, or newsletters, but only if you have consented to receive them. You can opt out at any time.
• For Internal Operations: For internal record-keeping, data analysis, troubleshooting, and to ensure the security of our website and services.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote).
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests. This includes improving our services, marketing, and website security.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation that we are subject to.

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as website hosting, analytics, email delivery, or payment processing. These providers are obligated to protect your data and only use it for the purposes we specify.
• Legal & Regulatory Authorities: When required by law or to respond to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

Our website uses cookies to enhance your Browse experience. Cookies are small text files placed on your device. We use:

• Strictly Necessary Cookies: Essential for the website to function correctly (e.g., managing your session).
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
• Functionality Cookies: Used to remember your preferences (e.g., language settings).
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction. However, please note that no internet transmission is ever completely secure or error-free, and we cannot guarantee the absolute security of your data.

As we operate solely within the United Kingdom, we generally do not transfer your personal data outside the UK or the European Economic Area (EEA). If, for any reason, data were to be transferred to a country outside the UK/EEA, we would ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to protect your data in accordance with UK GDPR.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ( "Right to be Forgotten"): Request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request that we limit the way we use your personal data.
• Right to Data Portability: Request that we transfer your personal data to another organisation or to you, in a structured, commonly used, machine-readable format.
• Right to Object: Object to the processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: Not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Signature Cleaning Solutions 

5 Limes Close

Langley Mill, Nottingham

NG16 4JB 

07462465851

signaturecleaningsol@gmail.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Last Updated: July 25, 2025